ServiceNow Solutions
At GramTron, we empower organizations to streamline their workflows and enhance operational efficiency with customized ServiceNow implementations across diverse industry verticals. Our deep expertise helps businesses transform service management, improve automation, and optimize service delivery processes.
Healthcare
Customer Profile:
A mid-size health insurance company focused on digital health services.
Project Work Done:
Implemented ServiceNow ITSM, HRSD, and CSM modules to automate service delivery, improve claims management, and enhance customer service processes. Integrated ServiceNow with existing healthcare platforms and migrated data from legacy systems.
Results Achieved:
Reduced service delivery times by 40%, improved case management efficiency, and enhanced user satisfaction with self-service portals and automation.
Customer Profile:
A mid-size online and brick-and-mortar electronics retailer.
Project Work Done:
Deployed ServiceNow ITSM and Change Management modules for streamlined issue resolution and improved operational agility. Integrated with the retailer’s supply chain management systems.
Results Achieved:
Increased operational efficiency by 30%, accelerated change implementation, and improved service continuity, ensuring minimal disruption during high-traffic periods.
Retail
Finance & Banking
Customer Profile:
A regional mid-size bank providing digital banking services.
Project Work Done:
Implemented ServiceNow ITOM, ITSM, and SecOps to manage infrastructure and security incidents effectively. Integrated with the bank’s transaction processing systems for enhanced monitoring and service optimization.
Results Achieved:
Reduced service downtime by 25%, improved incident response time, and enhanced regulatory compliance with automated security workflows.
Customer Profile:
A mid-size industrial machinery manufacturer.
Project Work Done:
Rolled out ServiceNow ITSM, Asset Management, and Change Management modules to optimize operations, reduce downtime, and automate asset lifecycle management.
Results Achieved:
Improved asset visibility and management, reduced operational bottlenecks, and increased overall manufacturing uptime by 20%.